🚚 Shipping & Payment Information

🌍 Shipping Terms

We ship our products worldwide. Within Germany, we also offer delivery to Packstations, post offices, and via DHL Express.

All shipments are made via DHL GoGreen, ensuring your order is delivered 100% climate-neutral.

💰 Shipping Costs

Domestic (Germany)

Order ValueShipping Cost
Up to €58.99€5.99
From €59Free ✅

DHL Shipping – Europe (EU)

ZoneCountriesBase Rate (up to 5 kg)Additional 5 kg
EU1Austria€8.90+€2.00
EU2Italy, Spain€14.90+€3.00
EU3Netherlands€9.90+€2.00
EU4France€11.90+€2.00
EU5Finland, Sweden€28.00+€5.00
EU6Belgium, Poland, Denmark, Luxembourg, Monaco, Czech Republic€18.50+€4.00
EU7All other EU countries€19.90+€5.00

DHL Shipping – Europe (Non-EU)

ZoneCountriesBase Rate (up to 5 kg)Additional 5 kg
NON-EU1Switzerland€13.95+€2.00
NON-EU2Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Liechtenstein, Moldova, North Macedonia, Montenegro, Norway, Serbia, Ukraine, Belarus€24.00+€7.00
NON-EU3United Kingdom€22.00 (incl. Brexit surcharge)+€5.00

DHL Shipping – Worldwide

ZoneCountriesBase Rate (up to 5 kg)Additional 5 kg
World 1Global€45.00+€20.00
World 2USA, South Korea, North Korea, etc.€59.00+€30.00
World 3Australia, Chile, Japan, Canada, New Zealand, South Africa, Singapore, Taiwan€79.00+€40.00

DHL Express (Germany only)

WeightShipping Cost
Up to 5 kg€25.00
Each additional 5 kg+€10.00

🏷️ Shipping for Retailers, Therapists & Resellers

  • Germany: €8.90 per 10 kg (+€8.90 per additional 10 kg)
  • EU1 – Austria: €9.90 per 5 kg (+€2.00 per additional 5 kg)
  • EU2 – Other EU Countries: €18.50 per 5 kg (+€5.00 per additional 5 kg)
  • EFTA – Switzerland: €13.00 per 5 kg (+€2.00 per additional 5 kg)
  • EFTA – Norway & Iceland: €25.00 per 5 kg (+€10.00 per additional 5 kg)
  • Worldwide: €79.00 per 5 kg (+€20.00 per additional 5 kg)

All prices are net. Additional costs for heavier packages are calculated automatically.

⏱️ Delivery Times

  • Germany: 1–2 business days
  • International: 3–5 business days after order confirmation or payment
  • No deliveries on Sundays or public holidays
  • Orders with items of varying delivery times will ship together. The longest delivery time determines the overall shipping time.

💳 Accepted Payment Methods

Retail orders: a 2% surcharge applies for PayPal, credit card, and SEPA payments. Prepayment has no extra fees.

  • Bank transfer (prepayment)
  • Credit card
  • PayPal / PayPal Express
  • Invoice (regular customers only)

Payment Details:

  • Invoice payments due within 7 days
  • Credit cards charged at the time of order
  • For questions, please refer to our contact info in the imprint